These Terms and Conditions set out the basis on which we provide removal and associated services in and around Uxbridge and the wider United Kingdom. By making a booking, you agree that these Terms and Conditions form the contract between you and the removal company providing the service. Please read them carefully before confirming your booking.
In these Terms and Conditions, the following expressions have the meanings given:
1.1 Client means the person, firm, or company who requests or receives the removal services.
1.2 Company means the removal service provider supplying the services under this agreement.
1.3 Services means removal, packing, unpacking, loading, unloading, transportation, storage, and any related services that the Company agrees to provide.
1.4 Goods means the items that are to be removed, transported, or stored under this agreement.
1.5 Contract means the legally binding agreement between the Client and the Company consisting of these Terms and Conditions and the confirmed booking details.
2.1 The Company provides domestic and commercial removals, packing, and related services throughout Uxbridge and other areas as agreed at the time of booking.
2.2 The specific Services to be provided, including any additional services such as dismantling and reassembly of furniture, packing materials, storage, or specialist item handling, will be confirmed in writing before the move date.
2.3 Any Services not expressly included in the booking confirmation are excluded and may be subject to additional charges if requested later.
3.1 The Client may request a quotation by providing details of the property, access arrangements, approximate volume of Goods, and the collection and delivery addresses.
3.2 Quotations are usually provided on the basis of the information supplied by the Client. The accuracy and completeness of that information are the Client's responsibility.
3.3 A booking is not confirmed and no Contract exists until the Company has issued written confirmation of the booking and, where applicable, the Client has paid the required deposit.
3.4 The Company reserves the right to conduct a site visit or video survey to verify the volume of Goods and access conditions before confirming the booking or amending the quotation.
3.5 If, on the day of the move, the volume of Goods or the access arrangements differ significantly from the information provided at the time of quotation, the Company may adjust the price or, in extreme cases, refuse to carry out the work. Any additional charges due to inaccurate or incomplete information will be payable by the Client.
4.1 Unless otherwise stated, all quotations are exclusive of tolls, parking charges, congestion charges, ferry charges, customs duties, and other third party fees, which will be added at cost where applicable.
4.2 Quotations are normally valid for a limited period from the date of issue. The validity period will be stated on the quotation. After this period, the Company may revise the quotation.
4.3 The quotation will set out whether it is based on an hourly rate or a fixed price. For hourly rate bookings, time is charged from the agreed arrival time or actual arrival time, whichever is later, until completion of the Services.
4.4 Any additional services requested on the day that were not included in the original quotation, such as extra pick ups, packing, or delays caused by waiting for keys, may be charged as extra at the Company's standard rates.
5.1 The Client must pay all charges due under the Contract in accordance with this clause.
5.2 For most domestic moves, a deposit may be required at the time of booking, with the balance payable no later than the working day before the move or as otherwise stated in the booking confirmation.
5.3 For commercial work or larger projects, payment terms may differ and will be specified in the quotation or invoice.
5.4 The Company accepts payment by the methods specified in the quotation or booking confirmation. Cash payments, where permitted, may need to be made before the vehicle is loaded.
5.5 If payment is not received when due, the Company reserves the right to suspend or cancel the Services, retain Goods until payment is made in full, and charge interest on overdue amounts at the statutory rate permitted under UK law.
6.1 If the Client wishes to cancel or postpone the booking, the Client must notify the Company as soon as possible in writing.
6.2 The following cancellation charges may apply, based on the time between receipt of written notice and the scheduled move date:
a. More than 10 working days before the move date: no cancellation charge, and any deposit may be refunded or transferred, subject to administrative costs.
b. Between 5 and 10 working days before the move date: up to 50 percent of the quoted price may be charged.
c. Less than 5 working days before the move date: up to 75 percent of the quoted price may be charged.
d. Within 24 hours of the move date or on the day itself: up to 100 percent of the quoted price may be charged.
6.3 If the Client postpones the move, the Company may at its discretion apply all or part of any cancellation charge as a credit towards a new booking, subject to availability.
6.4 The Company may cancel the Contract or suspend the Services if the Client fails to pay any amount due, fails to provide adequate instructions, or behaves in an abusive or threatening manner towards staff.
7.1 The Client must ensure that all Goods are adequately packed and prepared for transport, unless the Company has agreed to provide packing services.
7.2 The Client is responsible for:
a. Ensuring that appropriate access is available at collection and delivery addresses, including arranging parking permits where necessary.
b. Obtaining all necessary permissions, permits, or licences required for loading or unloading.
c. Ensuring that all Goods are ready to be moved at the agreed time.
d. Declaring in advance any Goods that are fragile, particularly valuable, or require special handling.
7.3 The Client must not present for removal any items that are illegal, dangerous, explosive, corrosive, perishable, or otherwise unsuitable for transport, including but not limited to firearms, ammunition, gas cylinders, flammable substances, or hazardous chemicals.
7.4 If such prohibited items are discovered, the Company may refuse to transport them and may terminate the Contract without liability.
8.1 The Company will provide the Services with reasonable care and skill in accordance with industry standards for removal services in the United Kingdom.
8.2 The Company will take reasonable steps to protect Goods during loading, transport, and unloading, using suitable equipment and vehicles.
8.3 The Company will make reasonable efforts to arrive at the agreed time, but timing cannot be guaranteed. The Company is not liable for delays caused by traffic, weather, road closures, vehicle breakdowns, or other circumstances beyond its reasonable control.
9.1 The Company's liability for loss of or damage to Goods is limited as set out in this clause, and the Client is advised to arrange adequate insurance cover for the full value of the Goods.
9.2 The Company will not be liable for any loss or damage arising from:
a. Pre-existing defects or vulnerabilities in the Goods.
b. Normal wear and tear, scratching, scuffing, or minor cosmetic damage that may reasonably occur during transport.
d. Handling of items against the Company's advice or where access is restricted and risks have been explained to the Client.
9.3 Where the Company is liable for loss or damage, its liability will, unless otherwise required by law, be limited to the lower of:
a. The reasonable cost of repair or replacement of the item; or
b. A fixed amount per item or per consignment as specified in the quotation or booking confirmation.
9.4 The Company will not be liable for indirect or consequential losses, including loss of profit, loss of income, or loss of enjoyment.
9.5 Any claim for loss or damage must be notified to the Company in writing as soon as reasonably practicable and in any event no later than seven days after the Services are completed. The Client must provide reasonable evidence of the loss or damage.
10.1 Nothing in these Terms and Conditions limits or excludes the Company's liability for death or personal injury caused by its negligence, fraud, or any other liability that cannot lawfully be excluded under UK law.
10.2 The Company will not be responsible for:
a. Items packed in drawers, cupboards, or furniture that have not been emptied where the weight or contents contribute to damage.
b. Loss of or damage to items of sentimental or special value, including antiques, artwork, jewellery, or collections, unless specifically declared and agreed in writing before the move.
c. Loss of data from computers, hard drives, or electronic devices.
d. Damage resulting from dismantling or reassembly of furniture, or from the movement of items too large to be moved safely through standard doorways or staircases.
11.1 The Company is not a licensed waste carrier unless explicitly stated. The Services do not include disposal of waste, rubbish, or unwanted items unless this has been specifically agreed in advance and is compliant with applicable waste regulations.
11.2 Where the Company agrees to remove unwanted items, these will be handled in accordance with relevant UK waste and environmental legislation. Additional charges may apply for disposal, recycling, or specialist waste handling.
11.3 The Client must not present for removal any controlled or hazardous waste, including but not limited to asbestos, clinical waste, chemicals, oils, or paint, unless the Company has expressly agreed and holds the appropriate licences.
11.4 If the Company discovers prohibited waste among the Goods, it may refuse to transport those items and may charge the Client for any costs or penalties incurred as a result.
12.1 If the Services include storage, the terms for storage will be set out in a separate storage agreement or within the quotation.
12.2 Storage charges are normally payable in advance and may be charged on a weekly or monthly basis.
12.3 The Client must maintain adequate insurance for Goods in storage, either through the Company's insurance arrangements if offered or through their own policy.
13.1 If the Company is required to wait due to delays outside its control, including but not limited to waiting for keys, completion of property transactions, or access issues, waiting time may be charged at the hourly rate specified in the quotation.
13.2 The Company is not liable for any losses arising from delays in the completion of the Services, including delays in property completion or the actions of third parties.
14.1 The Company aims to provide a professional removal service throughout Uxbridge and beyond. If the Client is dissatisfied, they should raise the issue with the Company as soon as possible so that it can be investigated.
14.2 Complaints should be submitted in writing, setting out full details of the issue and any loss or damage claimed.
14.3 The Company will review the complaint and respond within a reasonable time. Where appropriate, the Company may propose a remedy in line with these Terms and Conditions and applicable UK law.
15.1 The Company will handle personal data in accordance with applicable data protection laws in the United Kingdom.
15.2 Personal information provided by the Client will be used only for the purposes of providing the Services, managing the Contract, and complying with legal obligations.
16.1 The Company may update these Terms and Conditions from time to time. The version in force at the time of booking will apply to that Contract.
16.2 Any variation to these Terms and Conditions must be agreed in writing by the Company.
17.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or the Services shall be governed by and construed in accordance with the laws of England and Wales.
17.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising from or relating to these Terms and Conditions or the Services provided.
By confirming a booking with the Company, the Client acknowledges that they have read, understood, and agree to be bound by these Terms and Conditions.
We are proud to be one of the most well-respected removal companies Uxbridge and to offer professional removal help at prices everyone can afford.
| Transit Van | 1 Man | 2 Men |
| Per hour /Min 2 hrs/ | from £60 | from £84 |
| Per half day /Up to 4 hrs/ | from £240 | from £336 |
| Per day /Up to 8 hrs/ | from £480 | from £672 |
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